What Information Do We Collect?
When you register on rk1111, we collect your name, date of birth, email address, mobile number, and password. This information is used to create your account, verify your identity, and ensure secure login. Age verification is required to prevent access by users under 18. It is your responsibility to provide accurate information — incorrect details may result in account suspension. We only collect what is strictly necessary to operate the platform.
Device & Browser Information
When you use the rk1111 platform, your device type, operating system, browser version, and IP address are automatically recorded. For mobile app users, device ID and push notification tokens may also be collected. This information is used to improve platform performance and detect potential security threats. We never sell this data to third parties for marketing purposes. Collecting device information helps us deliver the best possible experience to mobile internet users in Bangladesh.
Local Payment & Financial Information
When you make a deposit or withdrawal on rk1111, your payment method, mobile banking number (bKash, Nagad, Rocket), and transaction amount (BDT) are recorded. This financial information is used solely to process transactions, ensure tax and regulatory compliance, and prevent fraud. Full card numbers or bank account details are never stored on our servers — all payments are processed directly through the payment gateway. All financial data is kept secure in an encrypted environment. Your complete BDT transaction history is available in your account dashboard at any time.
Usage & Behavioural Data
Information such as which games you play, how long you spend on the platform, which sports events you bet on, and which sections you visit most is collected automatically. This data is used to personalise your experience and improve the platform. It also plays an important role in responsible gaming monitoring. If any suspicious activity is detected, immediate steps may be taken to protect your account. Analysing behavioural data allows us to surface the most relevant content for users in Bangladesh.
How Is Your Information Used?
Rk1111 uses the information it collects exclusively to operate and improve the platform. Your registration details support account management, identity verification, and customer service. Transaction data is used to handle deposits and withdrawals accurately and to maintain financial records. Behavioural data helps us tailor content and offers to your preferences — something that's especially useful for mobile users. Every use of your data is consistent with your consent and expectations.
To keep the platform secure, we analyse login history, IP addresses, and device information. If any unusual login or transaction patterns are detected, you will be notified immediately and your account may be temporarily locked — this is done solely for your protection. Our security team monitors this process around the clock. Under our responsible gaming policy, we also identify patterns of excessive play and provide users with appropriate guidance. Data derived from security analysis is never used for marketing purposes.
Maintenance notices, security alerts, and account updates may be sent to your email address or mobile number. Your explicit consent will be obtained before any marketing messages are sent, and you can opt out at any time. rk1111 never sells your information to advertisers or unrelated third parties. Every purpose for which we use your data is transparent and centred on your interests. Communication preferences can always be managed from your account settings.
Cookies & Tracking Technologies
Rk1111 uses cookies and similar tracking technologies to keep the website and mobile app running smoothly. Cookies are small text files stored in your browser or on your device that help improve your experience on return visits. We use three types of cookies: essential cookies (to maintain login sessions), functional cookies (to remember your preferences), and analytics cookies (to understand how the platform is used). All non-essential cookies can be disabled through your browser settings. Clearing cookies will not affect the data stored in your account.
We do not use third-party advertising tracking cookies, and we do not share your browsing history with outside companies. Our analytics tools process only aggregated, anonymised data that cannot be used to identify any individual. Local storage and session storage in the mobile app are used in the same way — solely to maintain your session. You can clear browser cookies at any time, though doing so may limit some functionality. With mobile data costs in mind, our tracking scripts are kept as lightweight as possible for users in Bangladesh.
After installing the rk1111 app, you will be asked to allow push notifications. This permission is entirely optional and can be withdrawn at any time from your device settings. We only use notifications to send important transaction alerts, security notices, and updates on your favourite sports events. It is our policy to keep you free from unnecessary promotional messages. You can manage your notification preferences from your account settings at any time.
Rk1111 uses industry-standard encryption to protect your personal information. All data transmissions are encrypted via TLS 1.3, providing full protection against modern cyber threats. Our servers are managed with enterprise-grade firewalls, intrusion detection systems, and regular security audits. Stored data is secured with AES-256 encryption, one of the strongest encryption standards available today. Your password is never stored in plain text — it is kept in our database only as a salted hash.
Rk1111 offers two-factor authentication (2FA) to help keep your account secure. A one-time password is sent via SMS or email at login, ensuring only the account owner can gain access. Given the growing prevalence of mobile banking fraud in Bangladesh, we place particular importance on this layer of protection. Additional verification is triggered whenever a login attempt is made from an unrecognised device. We strongly recommend keeping 2FA enabled and never sharing your login credentials with anyone.
Your data is stored in secure data centres in Bangladesh and the Asia-Pacific region and is backed up on a regular basis. In the event of a data breach, affected users will be notified within 72 hours. Our security team conducts 24/7 monitoring to detect any potential threats. In line with our data retention policy, data from inactive accounts is securely deleted after a defined period. Our security infrastructure is managed in accordance with the international ISO 27001 standard.
Sharing Information with Third Parties
Rk1111 never sells your personal information to advertisers or data brokers. Information is only shared with third parties that directly support the operation of the platform — such as payment gateways, SMS service providers, and cloud hosting providers. These service providers are bound by strict confidentiality agreements and may only use data for specified purposes. We may be required to provide information in response to a lawful request from a Bangladeshi legal authority or regulatory body. In such cases, we disclose only what is legally required and make every effort to notify the user where possible.
Cooperating with relevant authorities on fraud investigations or anti-money laundering matters is part of our regulatory obligations. Even in such cases, only the minimum necessary information is shared and any irrelevant personal data remains confidential. We share information with payment processing partners only to the extent required to complete transactions, and those partners' own privacy practices meet our standards. We regularly assess the data protection practices of all third-party partners. Any partner that fails to meet our privacy standards will have their relationship with us terminated immediately.
If rk1111 undergoes a business merger or acquisition in the future, user data may be transferred to the new entity. In that event, you will be given advance notice and informed of any changes to the Privacy Policy. For international data transfers, we ensure that adequate protections are in place in the destination country. The security of your data takes priority over any business change. You will retain the full right to close your account if you do not agree with the new terms.
Every registered user on rk1111 has specific rights regarding their personal data. You may request a complete copy of the information stored in your account at any time. We will provide a full breakdown of your data within 30 days of receiving an access request. To request access, email support@rk1111.app or submit a request directly through your account settings. Ensuring you have control over your own data is one of our core commitments.
Right to Correct Your Information
If any information in your profile is incorrect or out of date, you can request a correction. Basic details such as your name, address, mobile number, or email can be updated directly from your account settings. For changes related to identity verification, please contact our support team. Submitting relevant supporting documents with your request will speed up the process. Keeping your information accurate ensures both your account security and the reliability of your transactions.
Right to Delete Your Data
You have the right to close your rk1111 account and request the deletion of your associated personal data. Once an account closure request is processed, we delete marketing and operational data within 90 days. However, financial transaction records and identity verification information are retained for a specified period to meet legal and regulatory requirements. Before submitting a deletion request, please ensure there are no pending withdrawals or open disputes on your account. Contact our support team for full details on the data deletion process.
Policy Updates & Contact Us
Rk1111 may update this Privacy Policy from time to time. If significant changes are made, you will be notified in advance by email or via an in-platform notification. The date of each update will be shown at the top of this page under "Last Updated". Continuing to use the platform after any changes constitutes acceptance of the revised policy. You always have the right to close your account if you do not agree with the updated terms.
If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated support team. You can email us at support@rk1111.app — we respond to messages 24/7, every day of the week. For any privacy-related requests, we aim to respond within 7 business days. Every rk1111 employee is committed to safeguarding your data, and strict disciplinary measures are in place for any privacy violations. For complex complaints, you also have the option to contact our Privacy Officer directly.
If you'd like, you can visit our FAQ page for answers to more frequently asked questions. Responsible Gaming page contains detailed guidance on keeping your gaming habits safe. Review your profile settings regularly to keep your account secure and your information up to date. Visit our Terms & Conditions page contains the full terms governing use of the platform. rk1111 is always by your side — committed to a safe and transparent experience.